The Rapid Change of Delivery Channels:
Why Omni Channel Optimization is Key

Bill Goedken, MBA CPA CMA CGMA Best Practices, idea5 Discoveries, Strategic Planning 0 Comments

Consumers are fickle. Consumers constantly change their minds. Consumers want it now, fast, and for free. OK, what else is new? If you just built a nice new branch and now are wondering why your credit union’s members are not beating down the doors to “experience” your new facility we have news for you – the electronic experience has taken over.

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